Returns & Refunds
We do not accept returns or refunds for fragrance products. If we have sent you wrong products by mistake, the product must be returned to us and we shall replace you with the actual product ordered. No refunds will be given.
We have taken good care when manufacturing, packing and delivering the product to you. We will only replace items if they are defective or damaged, with terms & conditions at our discretion. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org to report immediately. We shall inform you if your items are approved for replacement. Exchange/Replacement must be made within 14 days from receiving your items. We do not provide refunds for any purchase that has been made.
Only regular priced items may be exchange / replaced, unfortunately sale items cannot be replaced.
We aim to deliver the product to you within an accepted delivery time. If we are unable to meet our estimated delivery date, within 7 days (Malaysia) and 14 days (International), we shall notify you accordingly, but to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. We deliver all products in our standard packaging and all care has been taken to ensure the goods are delivered well.
In event there exists a conflict of total cart size which entitle free shipping, the value on website shall prevail. Upon delivery of the Product, you are required to sign for delivery. You may contact us at email@example.com in case of any faults, defects or damage. You shall be able to provide the documents delivered with the Product, upon request.
If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within one week of our first attempt to deliver the Product to you) accept delivery, we may (without affecting any other right or remedy available to us) charge you for any fee and other costs reasonably incurred by us. You acknowledge that the products are stand and not made bespoke to fit any particular requirements that you may have.